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CRFM Officer in Mostar

(Community Feedback and Response Mechanism Officer for Bosnia and Herzegovina)

Position: MEAL Officer / full-time

Starting date: ASAP

Duration: 12 months with possibility of extension (including 6 months probation period)

Country Programme: Bosnia and Herzegovina (BiH)

Base: Mostar

Line Manager: MEAL Manager

Please note his position is open for citizens of BiH or those with valid work permits.

About PIN in BiH and Western Balkans:

People in Need (PIN) has been operating in the Western Balkans since 1992 in response to the 1992-1995 Bosnian war. After the outbreak of the war, People in Need sent humanitarian workers and supplies into the country to provide immediate and emergency relief to those affected by the conflict in BiH as well as in Kosovo in 1998.

The PIN representative office is located in Sarajevo. PIN also has offices in Mostar, Belgrade, and Pristina. The total volume of the current programs is more than three million USD annually, funded by EU, CSSF/FCDO, CzDA, and other donors.

In the last two decades, PIN implemented projects supporting climate resilience and citizen engagement and minorities rights in the areas of waste management, circular economy, social inclusion, employment and inclusive education.

More information is available on PIN’s website

About the role

People in Need (PIN) mission in Bosnia and Herzegovina (BiH) consists of two offices in Mostar and Sarajevo.

In August 2021, PIN launched a new project titled “Mostar” to improve the use of public space and public discourse in the City of Mostar. PIN will lead a consortium of international and local organizations that includes Everyday Peace Indicators, LDA Mostar, OKC Abrasevic, and Nesto Vise to implement the 36-month long project.

Currently, PIN is implementing two multi-annual projects from the Sarajevo office, both funded through Czech Development Cooperation Program.

My Work – economic opportunities for people with disabilities (PwD) was launched in late 2020. It is focused on social inclusion of PwD through their inclusion in open labor

market and advocacy for systemic measures that will improve their prospect to exercise their right to employment and generally, to contribute to improvement of status of PwD in BiH.

In mid-2021, PIN launched a 2-year long project contributing to effective waste reduction in the Sarajevo Canton by improving solid waste management, and by contributing to the development of reasonable, transparent and accountable relevant institutions.

PIN has in place a Community Feedback and Response Mechanism (CFRM) to ensure accountability to beneficiaries, country authorities and donors. The CFRM Officer, under the direct supervision of the MEAL Manager, will be responsible to effectively manage PIN’s CFRM ensuring the regular lodging and follow up of feedback, complaints, and queries for all PIN projects in BiH.